The Effect of Non-Physical Work Environment, Motivation, and Workload on Employee Performance with Job Satisfaction as an Intervening Variable on Perum DAMRI MAC Bus Drivers

Employee performance refers to the level of success or work results achieved by an individual in carrying out their duties and responsibilities over a certain period, measured based on standards or targets set by the organization. The purpose of this studywas to analyze the effect of the non-physical work environment, motivation, and workload on employee performance,with job satisfaction as an intervening variable in The Effect of Non-Physical Work Environment, Motivation, and Workload on Employee Performance with Job Satisfaction as an Intervening Variable on Perum DAMRI MAC Bus Drivers. The research method used in this study was a quantitative approach with descriptive and verification designs. Data collection techniques included interviews, questionnaires, and observations, with a population of 90 drivers. The sampling technique used wasnon-probability sampling with census sampling. The analytical tool used in this study was SmartPLS4 for structural equation modeling analysis. Measurement model(outer model)evaluation included convergent validity, discriminant validity, Average Variance Extracted (AVE), composite reliability, and Cronbach’s alpha. The structural model (inner model) was assessed using the coefficient of determination (R²) and predictive relevance (Q²). The results of the study indicate that the non-physical work environment and motivation have a positive and significant effect on job satisfaction partially, while workload has no significant effect on job satisfaction. Workload and job satisfaction have apositive and significant effect on employee performance, while the non-physical work environment and motivation do not have a significant effect on employee performance partially. Simultaneously, the model explains 76.1% of the variance, while the remaining 23.9% is influenced by other factors. Job satisfaction is able to mediate the relationship between the non-physical work environment and motivation on employee performance, but it does not mediate the effect of workload on employee performance.